FAQs

How do I place an order?

Start by filling out a request for rental in our online store. You will receive confirmation for the items you are requesting. Once the estimate is approved we’ll need the following from you to get you locked in.

  • Signed Rental Agreement

  • Certificate of Insurance (COI)

  • A copy of your driver license or Identification (for first time renters)

Do you have a for Drop Off / Pick up option?

Yes, for orders over $1,000 do offer delivery services.

How does drop-off and pick up work?

For orders orders over $1000 our goal is to make it simple! Let our team know a checkout and we will coordinate with you. The day of drop off and pick up returns, we give ourselves a 2 hour window to deliver. Our team will send you a message letting you know we are on our way! If logistics change, no worries, contact info@doorstepfilmrentals.com.

What payment methods do you accept?

We accept Credit Card payments through Stripe and checks.

Do I need insurance to rent?

Yes for all orders we do require you carry insurance that covers the total replacement value of the equipment.

We require the following:

    • The Person or Company renting be listed as the Insured

    • Doorstep Film Rentals listed as the Certificate Holder

    • The policy must be Leased/Rented Equipment or Inland Marine

    • Doorstep Film Rentals would need to be listed as Additional Insured on your commercial general liability coverage

    • You will need equipment coverage for replacement value.

    • You will be provided with this number with your estimate

    • All Exclusions for Theft from an Unattended Vehicle must be removed

    • Doorstep Film Rentals should be listed as Loss Payee for Equipment Coverage

Do you offer grip labor services?

At this time Doorstep is purely a rental company! Our hope is to offer gripping services in the future.

Can I extend a rental once I’ve picked it up?

We are happy to extend your rental, pending availability of the equipment. Call or email us to let us know your desired return date, and we will work to make it happen. 

I am not in the Northern California area. Can you ship my order to me?

At this time we are only renting in Northern California and Reno. 

Do you charge for mileage?

Within the Sacramento area we do not charge for mileage. Any delivery and drop off outside of the Sacramento area could be subject to additional delivery fees.

If I return early can I get a refund?

Once the equipment is in your possession, it is yours for your requested rental period. Equipment returned early will not be refunded. 

How do you price your rentals?

We try to stay competitive with other equipment rental companies in the area and online.  Sometimes, online rental companies will list a really low price for an item, but when you look closer, you’ll see that they charge extra for “optional” parts like batteries and memory cards. We are very intentional about building out kits that we know will work for you fully, so you aren’t getting to set only to realize you only have one battery or no cards. If you notice our price is higher than the competition, let us know and we’ll try to match it.

I have technical questions about equipment. What should I do?

Shoot us an email. Feel free to ask us whatever advice you need on a certain piece of equipment or what you should use in a particular scenario. We’ll do our best to help you. 

What do you consider damage?

Anything that goes beyond minor cosmetic blemishes, or anything that affects the functionality of the equipment. 

What if I break / drop / damage / lose the equipment?

If you happen to damage or lose equipment while on rental, please let us know as soon as possible. When the equipment is returned we will assess the damage and let you know the next steps. Your rental contract makes you liable for the cost to replace or repair any equipment that is returned damaged, lost or stolen, except for reasonable wear and tear. If you have insurance, some or all of those costs may be paid by your insurer.

When will I be billed if an item is damaged on my rental?

It may take 3 to 5 business days to test every item on your rental. Once the equipment is tested and checked, we will let you know what items are missing or damaged and send an invoice for replacement or repair.